Delivery/Terms and Conditions

 

Delivery, Returns & Cancellation Policy

Thank you for purchasing my artwork. Every piece is produced with care and attention and is individually signed and titled where applicable.

Customer Service Hours

Monday to Friday: 9:00am – 5:00pm

Emails received outside of these hours will be responded to on the next working day.

Production & Dispatch Times

All artwork is produced to order.

Please allow approximately 12–15 working days for your order to be printed, prepared and packed before dispatch.

Working days exclude weekends and UK bank holidays.

Once your order has been dispatched, you will receive a confirmation email.

Please note that the postage option selected at checkout covers postage and packaging costs only and does not guarantee a production or dispatch speed.

Important Packaging Information

Prints are supplied in a protective cello bag.

When opening the packaging, please take care not to allow the adhesive strip to come into contact with the artwork, as this may damage the print.

Customs Charges & International Orders

Republic of Ireland and EU Orders

Customers are solely responsible for any import VAT, customs duties, handling fees or other charges imposed by their country.

These charges are not included in the purchase price or shipping costs paid at checkout.

If customs charges are not paid and the shipment is refused, unclaimed, abandoned or returned to sender, no refund will be issued.

All artwork is produced to order specifically for each customer and cannot be resold as new stock.

By placing an order, you acknowledge and accept responsibility for any customs charges that may apply.

Other International Orders

International shipping rates are calculated at checkout.

Due to customs regulations in different countries, import taxes, customs duties and handling fees may apply. These charges remain the responsibility of the customer.

Local Collection

Customers wishing to collect from Minehead, Somerset may use the code “LOCALPICKUP” at checkout.

This code must only be used if you intend to collect your order directly.

Orders placed using this code will not be delivered unless agreed in advance.

Product Images

Framed images shown on the website are for display and promotional purposes only.

Prints are supplied unframed unless the product description specifically states otherwise.

Pre-Orders

Where a pre-order item is purchased alongside other products, the entire order will be dispatched together when the pre-order item becomes available.

If you require other items sooner, please place separate orders.

Delivery estimates for standard products do not apply to pre-order items.

Split Shipments

Where necessary, orders may be dispatched in multiple shipments.

This may occur where products are manufactured or fulfilled by different suppliers or where items require different packaging methods.

Cancellation Policy

Prints & Made-to-Order Products

All prints and made-to-order products are produced specifically for each customer.

Once production has begun, orders cannot be cancelled.

Customers have up to 1 hour after placing an order to request cancellation by emailing:

garryfloydfineart@hotmail.com

After this period, cancellation cannot be guaranteed.

Original Paintings

Original paintings may be cancelled within 1 hour of purchase.

After this period, framing, preparation or fulfilment may have commenced and the order becomes non-cancellable.

Returns Policy

All prints are produced to order and are therefore non-returnable and non-refundable unless faulty, damaged or incorrectly supplied.

Returns will not be accepted because:

• You changed your mind.
• You no longer want the item.
• The artwork does not match your décor or colour scheme.
• You entered an incorrect address.
• You refused to pay customs charges.
• The item was not collected from your local delivery office.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact:

garryfloydfineart@hotmail.com

within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the problem.

Where a fault is confirmed, a replacement will be provided at no additional cost.

Replacement Policy

As all products are made to order, approved claims for damaged, faulty or incorrect items will be resolved by replacement rather than refund wherever possible.

Lost Parcels

Please allow up to 20 working days from dispatch before a parcel is considered lost.

If your order has not arrived after this period, please contact us so that we can investigate and discuss available options.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Where an incorrect or incomplete address is supplied:

• Delivery delays may occur.
• Additional postage charges may apply.
• Returned parcels will only be resent once the additional shipping cost has been paid.

Returned to Sender

If an order is returned because:

• Delivery was refused.
• Customs charges were not paid.
• The parcel was not collected.
• An incorrect address was supplied.

Any costs incurred in returning the parcel will remain the responsibility of the customer.

No refund will be provided for made-to-order products returned under these circumstances.

Reshipment will only take place once any additional postage and handling costs have been paid.

CARE FOR YOUR ARTWORK

No one likes to be told to suck eggs, but it's worth stressing that great care should be taken when removing the print from its packaging. Carefully and slowly remove it, and avoid pinching or tugging at the paper. Be careful not to rip the tissue paper as it may mark or damage the print. Please make sure the sticky part of the wrap doesn't come into contact with the face of the print, I know what damage this leaves.. 

Once  it's safely out of the packaging, you can remove the tissue paper, please make sure your hands are clean and dry before you handle the print. Avoid touching any element where ink or gold leaf is printed/applied. The surface of the ink can potentially mark and be permanently damaged, store in a dry and humid free environment.

the best way to protect your print is by framing it. Get a good quality frame made with premium materials to give your print better longevity and value while preserving the  inks and paper. 

if hanging your print in direct sunlight, use a uv reflective glass to prevent degradation of the ink that can happen over time when exposed to direct sunlight. 

Thank you for choosing to support an independent BRITISH artist x